Getting Paid
Invoicing
We are committed to paying all invoices to service providers accurately and in a timely manner.
For us to process payments efficiently, please us the following details by clicking here to email the following:
Business/company details (Name of the business, address, contact number, contact email, bank details for payment, and ABN)
A unique invoice number
Invoice date
Verify service details in the item description by stating the participant name, participant NDIS number, time and date of the support, category of support, and support code in the NDIS Price Guide
Clearly state the quantity and the price rate for each item line with GST charges if applicable
If you would like to check on your payment status, or have any enquiries, please contact our team at invoices@cumberlandcare.com.au or via our hotline 1800 935 985. We aim to respond to your email within four business hours.
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Most invoices will be processed and paid within 7 business days. For any issues with the invoices, we will contact you via the contact email shown in the invoice to resolve the issue.
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Please email us your service agreement signed by you and your client to admin@cumberlandcare.com.au. We will book the funds as stated in the support schedule plan so please ensure the amount and the hours of support is correct.
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Please send all invoice-related inquiries to invoices@cumberlandcare.com.au for all other inquiries please email admin@cumberlandcare.com.au or contact 1800 935 985 for assistance.